Delivery

Baytree Interiors Delivery Dates & Information

Baytree Interiors despatch items for delivery within the UK via Parcelforce, Interlink or DX. Most items are despatched on a trackable 24 hr or next working day service. Sometimes consignments slightly further afield such as Northern Ireland, Isle of Man, Channel Islands and Scottish Highlands and Islands will take slightly longer, perhaps up to 48-72 hours dependant on precise location. All European orders are sent via Euro 48 service. Beyond Europe we use the International Scheduled service. We may use alternative carriers, depending on the volume of parcels to be sent.

We regret that once an order has been despatched and is in the hands of the couriers the delivery time is beyond our control and subject to local conditions. Timescales therefore cannot be 100% guaranteed. It is important that you supply us with a correct/valid email address with every order and where possible a mobile phone number. Carriers will send out tracking information to email addresses or mobile devices. Each carrier offers different services: Parcelforce will email or send text messages 90 minutes before delivery is to be made, Interlink will give you an hour window and DX will email the night before.

Please note certain products such as large furniture or pieces containing a large amount of glass (eg the mirrored furniture ranges) maybe be sent by specialist carrier to ensure that they reach you in the best possible condition. They therefore may not be eligible for next day delivery. Carriers have differing size and weight restrictions so some items may be too big to send to certain regions of the UK and overseas. If we find that shipping an item to your postcode entails logistical difficulties then we reserve the right to cancel the order; but we will only do this after discussing all the options with you.

Carriers will only deliver to your door step. The service does not extend to bringing the delivery into your home, whether upstairs or down. Neither do they provide an unpacking service and therefore will not remove packaging. For large consignments, your goods may arrive on a pallet so you will need to ensure that you have enough help to unload the item.

A tailored two man delivery service can be provided at a time convenient to yourself but would entail a cost of around £75 for the UK mainland. Please contact us for further details and a more precise estimate.

If you wish to have an item delivered on a Saturday please select the Saturday delivery option. You will be charged an additional fee for this. Sunday deliveries are currently being trialled by carrier companies in some areas. We will roll this out when possible. Please note, not every delivery depot offers weekend services.

Subject to the foregoing, our standard delivery service will despatch orders within 3 days of your order been placed. Orders placed using our Selected Day Delivery will be despatched to arrive on the selected day.

GB Mainland Standard Delivery

  • Order Value below £75: £4.95
  • Order value between £75 and £250: £9.95
  • All orders over £250 receive FREE DELIVERY

FREE DELIVERY on all orders over £100 which include Furniture.

Selected Day Delivery: £12.95

Scottish Highlands & Islands £12.95
Rest of the UK £13.95 (Isle of Man, Northern Ireland & Channel Islands)

Saturday Delivery £19.95 (where service is available)

International Destinations*

  • Republic of Ireland, Belgium, Netherlands & Luxembourg £15.95
  • Denmark, France, Germany & Monaco £15.95
  • Italy & Spain £27.95
  • Corsica, Greece & Portugal £29.95
  • Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland £36.95
  • Bulgaria, Canary Islands and Gibraltar £46.95
  • Estonia, Latvia, Malta, Romania & Turkey £69.95 

For all other countries please Contact Baytree Interiors for a delivery quote before purchasing.

*Please note should a consignment be over 30kg in physical or volumetric weight we may have to make alternative shipping arrangements which may be more expensive. We will contact you as soon as possible to discuss options and advise. If you have any queries regarding shipping charges please contact us before placing your order.

Please be aware charges will apply for return deliveries resulting from cancellation so please fully consider the information in this section.

Are there any access problems?

Please tell us at the point of order if your home or room is difficult to access. This will affect how we deliver your furniture and may involve an additional charge.

Have you ordered a large piece?

Some of our pieces are quite large so please take not of the dimensions featured on individual product pages. Take due care to ensure they will fit into your home on delivery. For assistance in measuring up please read our guide here.

Please be at home at the scheduled delivery time.

We will send an email at least 24 hours prior to the selected delivery date confirming your order has been despatched. Carriers will send out tracking information to email addresses or mobile devices. Each carrier offers different services: Parcelforce will email or send text messages 90 minutes before delivery is to be made, Interlink will give you an hour window and TNT will email the night before.

If you are not at home when the delivery arrives it is likely to be taken away to avoid delay to other customers. Charges will apply for redelivery caused by cancellation. In the UK, a charge of £25 will be made for re-delivery or collection. Outside of the UK, please get in touch with our customer services section.

You will be asked to check and sign for your furniture.

On delivery, we ask you to check the consignment and sign a Proof of Delivery document. This document confirms that you have received your order in satisfactory condition and that there has been no damage to your property. Goods cannot be left unchecked. Any issues must be reported to customer services immediately.

An adult must be present.

An adult must be present to accept delivery. Only an adult can sign the Proof of Delivery document.