FAQs

You should find the answers to all your questions here but should you need more help or advice then please don't hesitate to contact us via any of the following methods. We'd be pleased to hear from you.

  • Telephone us on: 0808 1689242
  • Email us on: sales@baytree-interiors.co.uk
  • Or use the contact us form on the website.
  • Our Customer Service hours are: Monday - Friday 8.30am - 6.30pm and weekends are Saturdays 9am - 4pm 

What are your delivery charges?

Subject to the foregoing, our standard delivery service will despatch orders within 3 days of your order being placed. Orders placed using our Selected Day Delivery will be despatched to arrive on the selected day. Should you require our enhanced delivery service, a member of our home deliveries team will phone you within one working day to arrange your delivery.

Postage Calculator

  • GB Mainland Standard Delivery (Door delivery with a standard UK delivery company e.g. Parcelforce, including pallet delivery companies)
    • Charge £4.95
    • All orders over £300 will qualify for FREE STANDARD DELIVERY
    • Standard Delivery upgrades available:
      • Selected Day Delivery, including Next Day: + £12.95
      • Saturday Delivery: + £15
  • GB Mainland Enhanced Delivery (2 Man delivery service with our delivery partner Panther)
    • Charge: £15
    • Enhanced Delivery Upgrades available
      • Room of your choice delivery, including the removal of packaging materials: + £10
      • Weekend Delivery: + £15
    • All orders over £500 will qualify for FREE ENHANCED DELIVERY to the room of your choice.
    • You will receive a call within one working day to arrange a convenient day for your delivery.

Scottish Highlands & Islands £12.95
Rest of the UK £13.95 (Isle of Man, Northern Ireland & Channel Islands)

Saturday Delivery £19.95 (where service is available)

International Destinations*

  • Republic of Ireland, Belgium, Netherlands & Luxembourg £15.95
  • Denmark, France, Germany & Monaco £15.95
  • Italy & Spain £27.95
  • Corsica, Greece & Portugal £29.95
  • Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland £36.95
  • Bulgaria, Canary Islands and Gibraltar £46.95
  • Estonia, Latvia, Malta, Romania & Turkey £69.95 

All other countries not mentioned on the list above will need to Contact Baytree Interiors for a delivery quote before purchasing.

International Destinations*

  • Republic of Ireland, Belgium, Netherlands & Luxembourg £15.95
  • Denmark, France, Germany & Monaco £15.95
  • Italy & Spain £27.95
  • Corsica, Greece & Portugal £29.95
  • Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland £36.95
  • Bulgaria, Canary Islands and Gibraltar £46.95
  • Estonia, Latvia, Malta, Romania & Turkey £69.95 

For all other countries please Contact Baytree Interiors for a delivery quote before purchasing.

*Please note should a consignment be over 30kg in physical or volumetric weight we may have to make alternative shipping arrangements which may be more expensive. We will contact you as soon as possible to discuss options and advise. If you have any queries regarding shipping charges please contact us before placing your order.

Please be aware charges will apply for return deliveries resulting from cancellation so please fully consider the information in this section.

How long does delivery take?

Most items ship on a trackable 24 hr/next working day service. Sometimes shipments slightly further afield such as Northern Ireland, Isle of Man, Channel Islands and Scottish Highlands and Islands will take slightly longer and may take upto 48-72 hours dependant on location. All European orders are sent via Euro 48 service. Beyond Europe we use the International Scheduled service. We may use alternative carriers if we need to depending on the volume of parcels to be sent.