Hill Giftware Limited t/a Baytree Interiors
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Hill Giftware Ltd t/a Baytree Interiors use several analytic website scripts provided by third parties to collect log information and the effectiveness of our marketing campaigns. This is provided through our use of Google Analytics and Force 24. Information from these scripts allows us to visually interpret how people have found us, which pages they visit when they are on the website and where it is necessary to make changes to the website. The information collected by Force 24 and Google also helps us provide the ability to market relevant products to you where you’ve expressed an interest.
If you have any queries about our use of these analytics products please contact us at firstname.lastname@example.org.
Hill Giftware Limited t/a Baytree Interiors love to keep in touch with our customers. We use our marketing emails to tell our customers or consenting prospective customers about our new products, when we’ve had a delivery of a new product range and notify you about any promotional codes, special offers and sales that we choose to offer. When you create an account with Baytree Interiors or contact us with a query you are able to opt in to our mailing list. Here we will collect your name and email address. This will be used for delivering emails and personalising the email. At any time you are able to opt out of receiving these emails by clicking unsubscribe on the email. If you have an account on the Baytree Interiors website you are able to update your mailing preferences at any time.
By purchasing from Hill Giftware Ltd t/a Baytree Interiors we do not automatically opt you into our mailing list however we may need to speak to you in regard to your order.
Hill Giftware Ltd t/a Baytree Interiors use social media to post messages about new products, special offers and events. We may reply to comments or questions you make to us on social media platforms. You may see adverts from us on social media services such as Facebook, Twitter, Instagram and Pinterest that are tailored to your interests.
Depending on your settings and the privacy policies used by social media we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.
Hill Giftware Limited t/a Baytree Interiors uses the online review portal Trustpilot to allow customers to give their honest feedback about their purchase. Trustpilot is the most trusted review portal and the rating we have is displayed on our website at all times for customers to see. On fulfilment of an order we grant consent to Trustpilot to give you an opportunity to leave a review. You are under no obligation to leave a review. Trustpilot’s Data Privacy page can be found at https://support.trustpilot.com/hc/en-us/sections/360000055928-Data-Privacy.
Registering & Ordering With Baytree Interiors
When you register with Baytree Interiors you create an online account that only you can access. The online account will hold your contact details, your wish list products and mailing list preferences. You are able to fully edit your data at any time. The account will also hold details of your orders. You do not need to register with Baytree Interiors to place an order.
When you place an order with Baytree Interiors information your information will be passed from the website and into our into order processing software. Hill Giftware Ltd t/a Baytree Interiors use Caliq to manage the processing and despatching of your order and to manage customer accounts. Your contact details and order information are protected on a secure server using industry standard methods.
If you have opted out of marketing communications, we may still get in touch with you for legitimate interests. For example we may email or telephone you to give you important information about your registration, the orders you’ve placed or to tell you about any changes.
No other data is shared to any other company unless we have a legal obligation or a legitimate reason to do so.
Our Service Providers
Your Rights Under GDPR
Under the General Data Protection Regulation you have every right to restrict or object our use of your personal data. You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please email James Paul at email@example.com or write to James Paul (GDPR), Baytree Interiors, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW. We will have a month from that date to process this instruction.
If you believe that any information we are holding on you is incorrect or incomplete please email or write to us and we will promptly correct any information. Use the contact form at https://www.baytree-interiors.co.uk/contact/ to direct your query to the relevant department. We will have 30 days from that date to process this instruction.
Under GDPR you also have the right to be forgotten. You have the right to request any or all data we hold on you be deleted. To raise your right to do this email James Paul at firstname.lastname@example.org or write to James Paul (GDPR), Baytree Interiors, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW. We will have a month from that date to process this instruction.
Hill Giftware Ltd t/a Baytree Interiors do not use any automated decision making or profiling.
If you feel that Hill Giftware Ltd t/a Baytree Interiors have failed to comply with any request in regard to GDPR you are able to make a complaint to the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/.
This policy was reviewed and amended on 18/05/2018 and will be reviewed on an annual basis unless an important amendment is required.